Carepage

Phase 1 – Navigating Complexity with Strategic Solutions

For Residents:

CarePage serves as a fundamental resource for accessing government-funded aged care services, offering comprehensive support tailored to your specific needs. Whether residents/customers seek to maintain independence at home, require short-term assistance, or consider transitioning to an aged care facility, CarePage provides essential guidance at every step. Their team assists customers in understanding available services, scheduling necessary assessments, estimating applicable fees, and identifying nearby service providers. Regardless of where customers are on their aged care journey, our solution is dedicated to helping them embark on this process with confidence and clarity.

For Providers / Operators:

It offers a comprehensive tool designed for healthcare and aged care, providing insights into both customer and employee experiences. Our platform allows managers and executives to gather feedback, assess employee engagement, and address potential issues. We help them prepare for accreditations and drive continuous improvements, all while fostering a customer-centric culture. The analytics tool help them stay ahead of any issues before they become problems.

Phase 2 – Code of conduct

In the commitment to the Code of Conduct, operators prioritize resident well-being, emphasizing fairness in marketing and sales practices, fostering positive relationships with residents and stakeholders, and implementing specific procedures for resident transitions.

Central to the Code of Conduct is the requirement for signatories to regularly audit their compliance and promptly address any shortcomings. Providers must annually confirm their compliance in areas such as marketing, sales, operations, complaints handling, and dispute resolution.

Signatories must adopt a proactive approach to obtaining and responding to feedback and complaints from residents. If an operator fails to meet the Code’s standards for complaints handling and resolution, a formal complaint can be lodged with the Code Administrator.

To ensure the best resident experience, it’s crucial to take a comprehensive view and identify any recurring issues or areas for improvement at the village level. Implementing effective systems to review complaints data alongside formal feedback in real-time is essential.

We’ve developed resident evaluation surveys and a complaints module tailored to the Code’s specific requirements. Our intuitive system provides transparency in real-time for managers and executives, with built-in analytics and dashboards to track complaints data and identify trends.

Our feedback tools have been designed in collaboration with older adults, ensuring that villages can effectively gather feedback from residents at key touch points specified in the Code of Conduct:

• When residents move into the community
• While living in the community
• When leaving the community

Our tool offers a set of survey questions for all three touch points, facilitating compliance with the Code by actively seeking formal feedback from residents.

At BIT, we take pride in developing tailored IT solutions to support the mentioned procedures for CarePage. Our team’s efforts were recognized at the ITAC 2020 Awards in Brisbane, Australia, for our innovative approaches and ICT solutions focused on enhancing the lives of the elderly and individuals with disabilities. We were honored to be named joint winners of the Best Software Development at the Aged Care Awards, underscoring our dedication to excellence and innovation in this sector.